Frequently Asked Questions

Shipping takes between 2-3 weeks.

Currently we ship to the U.S., Canada, United Kingdom, Australia, and worldwide with a few exceptions.

At this time we do not ship to Indonesia, Kenya, Libyan Arab Jamahiriya, Panama, Qatar, Guatemala, and Liberia.

We will email you a tracking number when your order has shipped. This tracking number may take 3-5 business days to update.

To track your order, please use our Order Tracker.

If your order is marked as "delivered" but you have yet to receive it, please follow the steps below:

1. Verify that the email you provided us with is correct.

2. Check with your neighbors.

3. Contact your local post office.

4. Email us at coffeenmtns@yahoo.com for support

IMPORTANT NOTICE FOR INTERNATIONAL ORDERS

For international orders, if the tracking status says your order has been "delivered" but you haven't received it, please contact customs right away! You may need to pick up your package.

If the package is not picked up within three days, the order will be returned. We can reship the order but you will have to pay for shipping. 

Processing times will vary due to demand. In general, your order's processing time will be 2-3 days.

Unfortunately, orders cannot be changed in our system. However it is possible to cancel your order as long as you do so within 2 days of your original purchase. You can then place a new order for the items you'd like to purchase instead. 

You'll be refunded for the original order within 3-5 business days.

To cancel your order make sure it is within 2 days of the original order. If it is, send us an email ay coffeenmtns@yahoo.com with your order number.

You should receive an order confirmation email shortly after you place your order. If you don't receive one, please:

1. Check your spam folder.

2. Verify that the email you provided us with is correct.

3. If the email you provided was incorrect, please send an email to coffeenmtns@yahoo.com with the correct address, and we'll have the confirmation sent accordingly.

4. If the email you provided was correct, but you didn't find the confirmation email in your spam folder, please send an email to coffeenmtns@yahoo.com and we'll have it resent to you.

This is completely normal! We separate the orders in order for you to get your items as quickly as possible. If you receive only one item the next package is not far behind.

We do not accept returns. All sales are final.

Mistakes happen, if you receive the wrong item please send an email to coffeenmtns@yahoo.com. We will then send out the correct item you ordered.

If your order is delivered in an unacceptable condition, please take photos of the item and send them to coffeenmtns@yahoo.com.