Frequently Asked Questions

FAQ

Shipping

How long does shipping take?

What countries do you ship to?

How can I track my order?

The status of my order is "delivered" but I haven't received it. What should I d

Orders

How long does processing take?

Can I change my order?

How do I cancel my order?

I didn't receive an order confirmation email. What should I do?

I only received one of the items I ordered?

Returns & Exchanges

Do you accept returns?

I received the wrong item. What should I do?

My order arrived damaged. What should I do?